Strategy and Solutions
The client is a regional integrated delivery network (IDN) operating a 1,200-bed hospital system. During peak seasons, especially flu surges, emergency departments faced significant patient flow challenges. Delays in triage, registration, and bed allocation impacted care delivery. To improve throughput and patient experience, the network partnered with Zymr.
Business ChallengesThe hospital network struggled with prolonged emergency department (ED) wait times, especially during seasonal spikes. Patients experienced delays between arrival and physician consultation, with door-to-doctor times averaging over four hours.These delays led to a high left-without-being-seen (LWBS) rate of 28%, directly impacting patient outcomes and hospital revenue. Operational inefficiencies across triage, registration, bed management, and pharmacy verification created bottlenecks in patient flow.Care teams lacked real-time visibility into ED operations, making it difficult to coordinate resources and prioritize critical cases. Disconnected systems further slowed decision-making and increased administrative burden.The organization needed a unified, real-time system to streamline ED workflows and improve patient throughput.
Zymr implemented a real-time ED operations platform designed to improve visibility, coordination, and decision-making across critical workflows.
Zymr helped the hospital network transform emergency department operations into a coordinated, data-driven system. By enabling real-time visibility and workflow optimization, the network significantly improved patient flow and care delivery efficiency.
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