Strategy and Solutions
The client is a 45-branch regional home health agency serving over 12,000 patients monthly. The organization relied heavily on paper-based OASIS documentation, manual caregiver scheduling, and fragmented billing processes. These inefficiencies impacted care delivery, compliance, and revenue cycle performance. To modernize operations and scale efficiently, the agency partnered with Zymr.
The agency depended on paper-based OASIS assessments, resulting in time-consuming documentation and increased risk of errors. Caregivers lacked real-time access to patient data, impacting care quality and compliance.
Manual scheduling processes made it difficult to efficiently assign caregivers, leading to missed visits and suboptimal resource utilization. The absence of automated systems also created challenges in tracking caregiver locations and visit validations.
Revenue cycle operations were impacted by disconnected billing systems, resulting in delayed claims processing and a high rate of denials. AR days remained high at 28, affecting cash flow and financial performance.
Additionally, the organization struggled to meet CMS quality benchmarks due to inconsistent documentation and lack of real-time reporting capabilities.
Zymr enabled a complete digital transformation by implementing a mobile-first home health platform, improving clinical workflows, compliance, and revenue cycle efficiency.
Zymr implemented an integrated, mobile-first platform tailored to home health workflows, enabling seamless care delivery, compliance, and financial optimization.
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