Strategy and Solutions
The client was a national telehealth platform serving over 2.1 million patients across 47 states. While virtual visits were widely adopted, leadership recognized that video consultations alone were not enough to drive sustained engagement, reduce no-shows, or support longitudinal care. Patients needed a more comprehensive digital experience spanning scheduling, symptom intake, follow-ups, and ongoing care coordination.
To evolve from episodic telehealth into a continuous engagement platform, the organization partnered with Zymr to build a patient-centered mobile experience.
Patients interacted with the platform only at the point of video visits, leading to missed appointments, poor follow-through on care plans, and limited engagement between visits. The existing app lacked proactive tools such as symptom checking, medication adherence, and family access. Any new solution needed to scale nationally, remain simple for diverse patient populations, and integrate seamlessly with telehealth workflows while maintaining performance and usability.
Zymr helped the telehealth provider evolve from a video-first service into a full patient engagement platform. By expanding digital touchpoints before and after visits, the organization improved adherence, reduced no-shows, and strengthened long-term patient relationships at national scale.
Zymr designed and delivered a comprehensive patient engagement suite extending well beyond video visits.
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)