Strategy and Solutions

Zymr delivered a HIPAA-ready mobile application that enabled patients to self-book and reschedule appointments while integrating seamlessly with provider schedules. The app featured real-time calendar synchronization for patients and physicians, automated push and SMS reminders to reduce no-shows, and secure telehealth integration for encrypted video consultations. This all-in-one solution not only streamlined booking and communication but also adhered to strict HIPAA requirements to safeguard patient data.

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Case Studies

HIPAA-Compliant Healthcare Appointment Scheduling App

About the Client

A mid-sized U.S. clinic network with over 60 physicians offering primary and specialty care. The client aimed to modernize appointment scheduling, reduce front-desk workload, and introduce telehealth as a standard service option.

Key Outcomes

95% of users rated the app as “easy to use” in post-launch surveys.

Increased telehealth adoption by 45% within the first three months.

Business Challenges

Patients relied on phone bookings, leading to long hold times and high no-show rates. Appointment reminders were inconsistent, and last-minute cancellations left time slots unused. The existing scheduling software lacked HIPAA-compliant mobile accessibility.

Business Impacts / Key Results Achieved

The app launched in 10 weeks, reducing call volume to the front desk by 60% and lowering no-show rates by 25%.