Application Management Services (AMS) enables businesses to outsource, support, and continuously optimize software applications across their lifecycle. We cover the full application lifecycle management, offering everything from corrective and preventive maintenance to rapid incident response, cloud application support, and ongoing modernization. Rely on us for enterprise-grade support that blends deep technical skill, proven processes, and a commitment to operational excellence.
Our Application Management Services
Application Support and Maintenance
We keep your business apps running smoothly with fast, effective issue resolution, performance tuning, and code upkeep. Whether for packaged systems or custom solutions, our app support covers routine fixes and urgent challenges for all your operations.
Managed Application Services
Zymr takes full responsibility for your application ecosystem. With managed services, you can shift your focus from break-fix support to continuous optimization. We monitor, manage, and enhance your applications to meet every new business goal.
Application Incident Management
Outages and errors can disrupt your work. Our team manages incidents with rapid troubleshooting, root cause analysis, and permanent fixes. Your users stay online, and your business avoids costly interruptions.
SLA-based Application Support
We commit to defined service levels for response time, resolution pace, and service quality. Your priorities drive our KPIs, and you always have clear reporting on the health of your environment.
Application Optimization Services
Zymr helps improve speed, efficiency, and resilience. We assess performance bottlenecks, adjust resources, and fine-tune your apps for maximum value.
Corrective and Preventive Maintenance
We find and address issues before they impact users. Our team applies patches, enhancements, and process improvements regularly to stop disruptions before they start.
Cloud Application Support
From AWS, Azure, or Google Cloud, our experts manage, update, and optimize your applications in the cloud. We provide cost management, auto-scaling, and constant monitoring to support changing business needs.
Middleware and Infrastructure Support
Your apps depend on stable infrastructure. Zymr’s teams manage middleware, integration services, and platform upgrades, making sure every component works together without surprises.
Application Modernization
When your business changes, your software should keep up. We upgrade legacy apps, migrate workloads to cloud, and refactor code so your business is always future-ready.
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Start nowApplication Types We Manage
Enterprise Business Platforms
- Multi-user, scalable applications centralizing core company functions
- Integrated workflow automation for finance, HR, operations, and compliance
- Real-time reporting and analytics for leadership decision-making
Custom Business Applications
- Tailored software designed for unique business processes or industry needs
- Seamless integration with existing IT environments and third-party tools
- Advanced role-based access and workflow controls
SaaS Solutions and Portals
- Web-based applications supporting subscription models and multi-tenancy
- Branded, always-available portals for customer, partner, or internal use
- Automated onboarding, billing, and cloud scaling
Mobile Applications (iOS and Android)
- Native and cross-platform apps with intuitive design and performance optimization
- Features like push notifications, location services, and secure offline access
- Integrated with backend systems, APIs, and cloud resources
Cloud-Native and Legacy Workloads
- Scalable solutions developed for AWS, Azure, or Google Cloud environments
- Migration and refactoring of legacy apps for the cloud
- Continuous updates, high availability, and automated failover
Data Analytics Platforms
- Dashboards and visualization tools for real-time business intelligence
- Data aggregation from multiple sources, with role-based reporting
- Predictive analytics, machine learning, and self-service data exploration
E-Commerce and Customer Service Apps
- End-to-end shopping, payment, and order management systems
- Personalized customer experiences with chat, product search, and recommendation engines
- Secure transaction handling and integration with CRM, ERP, and fulfillment
Middleware and Integration Layers
- API gateways and orchestration engines for seamless data flow between apps
- Secure connectors for external services, legacy systems, or enterprise platforms
- Monitoring and management tools for robust service delivery
Why Choose Us for Application Management?
Decades of experience delivering application management and support in complex enterprise environments
Proven track record managing critical workloads for global brands in healthcare, retail, SaaS, and finance
24/7 application monitoring by certified specialists who react before users notice issues
End-to-end application lifecycle management and modernization skills
Commitment to transparency, security, and measurable results
Flexible contracts, scale services as your needs evolve
Application Management Success Stories
Case Studies
Global Retailer Application Support
A multinational retailer’s ecommerce and supply chain apps suffered from after-hours outages and slow response to incidents. Zymr established round-the-clock monitoring, managed daily fixes, and set up real-time alerts with SLA-based escalation. Incidents dropped by 60 percent, and site uptime reached 99.95 %.
Project Details →
Case Studies
Enterprise Cloud App Modernization
A global manufacturer needed to modernize aging core business apps for the cloud. Zymr migrated the applications to Azure, refactored processes, and implemented proactive performance management. Support tickets fell by 45 %, and application costs were cut by a third.
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Case Studies
Healthcare SaaS Application Optimization
A healthcare SaaS provider faced slow load times and compliance concerns. Zymr provided application performance management, regular code audits, and corrective maintenance while training their operations team. App latency was reduced by half, and customer retention improved by 20 %.
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What You’ll Achieve
Reliable, high-performance apps with reduced downtime
Less time and money spent firefighting tech issues
Improved user experience and satisfaction
Lower operational costs through automation and optimization
Easier compliance with built-in reporting and controls
Resilience for growth, innovation, and change
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Start nowTools
Technologies We Work With
Our AMS Engagement Models
Fully Managed Application Services
Let Zymr take end-to-end responsibility for your application environment. We provide continuous monitoring, incident response, maintenance, optimization, and monthly reporting so you control costs and outcomes.
Co-Managed Support
Work alongside our specialists while retaining oversight. We augment your IT staff with expertise and tools for application support, maintenance, and modernization. This model enables maximum flexibility and knowledge transfer.
Project-Based Engagements
Engage us for specific upgrades, migrations, or modernization projects. We execute defined scopes start to finish, handle all change management, and transition knowledge back to your team upon completion.
On-Demand Support
Flexible AMS for clients who need help desk coverage, overflow incident management, or extra capacity. Scale support up or down with seasonal or business demands.
Our AMS engagement models let you choose the right level of control, flexibility, and cost so your applications never become a bottleneck.
FAQ
Application Management
How quickly can Zymr onboard and start managing my applications?
Answered by: Service Transition Manager"
We begin with a focused transition that gathers documentation, sets up monitoring, and reviews all workflows. Most clients see our team resolving incidents and performing routine maintenance within two to four weeks of engagement. In one large migration, smoother onboarding meant no service interruptions—every change was tracked and aligned with business needs."
Can you help us modernize or migrate legacy apps to the cloud?
Answered by: Application Modernization Practice Lead" Absolutely. Zymr has deep experience refactoring legacy apps for cloud environments like AWS or Azure. We usually start with a modernization assessment, restructure code and data, and handle the migration so you get new performance and cost advantages with zero business disruption."
What does SLA-based application support mean for us?
Answered by: AMS Service Delivery Director" Our contracts define custom service levels for response and resolution times tailored to your business priorities. You receive regular reports, direct contacts, and clear escalation paths. We guarantee targets are met or exceeded, and our process is always transparent."
Do you provide 24/7 application support for mission-critical workloads?
Answered by: Senior Application Support Lead" Yes, our managed application services deliver round-the-clock monitoring and rapid response globally. Our experts follow escalation policies and service levels, so any priority issue is addressed immediately even after hours and on weekends."
How do you monitor app health and performance?
Answered by: App Performance Manager"
We use industry-leading tools for real-time monitoring, automated alerts, and advanced analytics. Dashboards show uptime, response times, resource usage, and issues. Our team reviews this data constantly reacting quickly to anomalies and planning improvements around actual business usage."
What is included in preventive and corrective maintenance?
Answered by: Application Maintenance Lead" We schedule regular system reviews, apply bug fixes, security patches, and platform updates, and scan for performance bottlenecks. Unplanned issues get immediate root cause analysis and permanent fixes. This approach keeps your environment stable, secure, and ready for the future."
Let's Connect
Ready to strengthen your business with reliable, efficient application management services?
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Jay Kumbhani
AVP of Software Engineering, Zymr
Contact Zymr for a free assessment and strategy call. Let us show you how managed application services can lower your costs, raise your reliability, and speed up innovation.
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