Zymr implemented a round-the-clock application monitoring and support model, leveraging real-time dashboards and automated SLA-based escalation mechanisms. We set up predictive alerts using cloud-native observability tools and established a rotating on-call team to handle daily fixes. Performance bottlenecks were identified and addressed systematically with continuous root cause analysis.
A multinational retail giant operating across North America, Europe, and Asia, with a complex ecosystem of e-commerce platforms and supply chain management applications. The client relied heavily on 24/7 app uptime to handle online sales, inventory management, and logistics tracking.
The retailer faced frequent after-hours outages and prolonged incident response times. Their in-house IT team struggled to manage escalating service tickets across time zones, leading to frustrated customers and revenue losses. The absence of proactive monitoring and clear escalation protocols worsened downtime.
Zymr implemented a round-the-clock application monitoring and support model, leveraging real-time dashboards and automated SLA-based escalation mechanisms. We set up predictive alerts using cloud-native observability tools and established a rotating on-call team to handle daily fixes. Performance bottlenecks were identified and addressed systematically with continuous root cause analysis.
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