Strategy and Solutions
The client was a national telemedicine provider supporting virtual care across multiple states. Anticipating seasonal spikes during flu season, the platform needed to handle tens of thousands of daily visits without performance degradation. Previous load issues had exposed risks around scheduling, video sessions, billing workflows, and FHIR synchronization.
To avoid service disruptions and revenue loss, the provider partnered with Zymr to validate platform performance under extreme demand.
The platform needed to sustain up to 75,000 daily visits and tens of thousands of concurrent users. Failures during peak demand could result in missed consultations, patient dissatisfaction, and regulatory exposure. The client required clear evidence that the system could scale reliably before seasonal traffic surged.
Zymr helped the telehealth provider scale confidently during its most critical operating period. Proactive performance testing protected revenue, ensured continuity of care, and reinforced trust among patients and clinicians.
Stable Patient and Provider Experience During Demand Spikes
Zymr executed a rigorous performance and scalability testing program tailored to telehealth workloads.
Reliability and Uptime Assurance
Validated system behavior under sustained high load conditions.
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