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Telehealth Startup Scales to Enterprise Grade with a HIPAA-Compliant Platform

About the Client

The client was a seed-stage telemedicine startup experiencing rapid demand growth. Initially built to support a small provider network, the platform quickly became constrained as monthly visit volumes increased. Leadership needed to scale from hundreds to tens of thousands of visits per month while maintaining clinical quality, security, and uptime.

To support enterprise-scale growth and prepare for investor scrutiny, the startup partnered with Zymr to rebuild its platform with scalability, compliance, and reliability at the core.

Key Outcomes

Scaled from 500 to 50,000 Monthly Visits
99.97% Platform Uptime

Business Challenges

The existing platform could not reliably support high concurrency, complex scheduling, or integrated clinical workflows. Manual processes slowed provider onboarding and billing. Compliance requirements around HIPAA, data security, and auditability became increasingly critical as the user base expanded. The company needed to scale quickly without service interruptions, while proving technical maturity to investors.

Business Impacts / Key Results Achieved

Zymr enabled the telehealth startup to transition from an early-stage product into an enterprise-ready platform. The scalable architecture, clinical integrations, and compliance foundation supported rapid growth, improved reliability, and played a critical role in investor confidence and funding success.

  • Scaled from 500 to 50,000 Monthly Visits
  • 99.97% Platform Uptime
  • 47,000 Monthly Active Users
  • Improved Provider Onboarding and Operational Efficiency
  • Series A Funding Secured Within Nine Months

Strategy and Solutions

Zymr designed and delivered a cloud-native, enterprise-grade telehealth platform built for rapid scale.

  • Multi-Tenant Telehealth Architecture
    Enabled secure scaling across providers and patient populations.
  • React Native Video Consultation Platform
    Delivered consistent, high-quality video experiences across devices.
  • Integrated Scheduling and Visit Management
    Automated appointment booking, reminders, and provider workflows.
  • e-Prescribing and Billing Enablement
    Embedded clinical and financial workflows directly into the platform.
  • Insurance Verification and Eligibility Checks
    Reduced administrative friction and payment delays.
  • Epic FHIR Integration
    Supported interoperability with provider EHR systems.

HIPAA-Compliant Infrastructure and Monitoring
Ensured security, auditability, and high availability.

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