Strategy and Solutions
The client was a community-focused regional bank serving a large Latino customer base, with strong demand for cross-border transfers to Mexico and Central America. While customers trusted the bank with deposits, most remittances were handled through third-party providers outside the bank’s ecosystem. To retain engagement and capture remittance-driven value, the bank partnered with Zymr to launch a white-label digital transfer service embedded within its existing banking channels.
Customers relied on external remittance providers due to familiarity and ease of use, despite high fees and limited transparency. The bank lacked visibility into outbound money flows and missed opportunities to deepen customer relationships. Any new solution needed to integrate seamlessly into the bank’s mobile app, meet strict regulatory and audit requirements, and launch quickly to compete with fintech alternatives.
Zymr helped the regional bank bring remittances back into its ecosystem. By offering a trusted, low-cost, and transparent digital transfer service, the bank strengthened customer loyalty, increased deposits, and transformed remittances into a strategic engagement and revenue driver.
Zymr implemented a fully branded, white-label digital remittance platform integrated with the bank’s core systems.
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