Strategy and Solutions

Zymr designed and developed a unified digital banking platform using React Native for cross-platform apps and Node.js for backend orchestration. We implemented biometric login, personalized dashboards, self-service onboarding, and real-time card controls. Integration with the bank’s CRM and core banking system enabled contextual experiences across all channels. The platform was fortified with role-based access, encryption-at-rest, and device tokenization.

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Omni-Channel Digital Banking Platform for a Retail-Focused Bank

About the Client

A consumer-focused retail bank serving over 4 million users in the U.S. The client aimed to unify their fragmented digital channels and deliver a seamless experience across web, mobile, and branch touchpoints.

Key Outcomes

Average session time increased by 45% due to improved UX.
70% of new account openings shifted to digital, reducing branch load.

Business Challenges

The bank operated with separate platforms for online and mobile banking, leading to inconsistent UX and redundant backend processes. Users faced limitations in end-to-end tasks such as remote account opening or real-time card management. Legacy authentication flows also posed friction and security risks.

Business Impacts / Key Results Achieved

The bank saw a 3x increase in digital engagement within 3 months post-launch and a 25% reduction in customer support requests.

Strategy and Solutions

Zymr designed and developed a unified digital banking platform using React Native for cross-platform apps and Node.js for backend orchestration. We implemented biometric login, personalized dashboards, self-service onboarding, and real-time card controls. Integration with the bank’s CRM and core banking system enabled contextual experiences across all channels. The platform was fortified with role-based access, encryption-at-rest, and device tokenization.

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