Strategy and Solutions

Zymr developed a cloud-native digital lending platform that centralized and streamlined the client’s entire loan lifecycle. We implemented secure borrower portals for document uploads, application tracking, and real-time status updates. A rule-based underwriting engine standardized decision-making, while credit bureau integration enabled instant credit pulls and scoring. Additionally, an internal CRM was built for loan officers to manage pipelines, borrower communications, and compliance documentation from a single interface. This fully integrated approach replaced manual processes, eliminated redundant data entry, and improved cross-team coordination.

About the Client

A rapidly expanding U.S.-based mortgage lender serving residential and small commercial borrowers. The client relied heavily on spreadsheets, email, and manual workflows to manage loan applications, leading to processing delays and inconsistent borrower experiences.

Key Outcomes

Reduced loan file errors by 45% through automated data validation.

Increased application-to-approval conversion rate by 20%.

Business Challenges

The lack of an integrated lending platform made it difficult to track loan applications, enforce underwriting rules, and provide real-time updates to borrowers. Manual credit checks and document reviews slowed approvals. Loan officers had to juggle between disparate systems for CRM, borrower communications, and compliance documentation.

Business Impacts / Key Results Achieved

Loan processing time dropped by 40%, enabling faster approvals and improved borrower satisfaction. Net Promoter Score (NPS) rose by 15 points within the first quarter of launch.