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National Hospice Provider Telehealth and RPM Platform

About the Client

The client is a large hospice care network managing over 8,000 patients across multiple locations. With increasing demand for remote care and limited in-person interactions, the organization needed a scalable solution to support virtual visits and continuous patient monitoring. The absence of integrated telehealth and remote patient monitoring (RPM) capabilities impacted care coordination, caregiver efficiency, and patient outcomes. To address these challenges, the provider partnered with Zymr.

Key Outcomes

92% Caregiver Adoption Achieved
33% Reduction in Patient Readmissions

Business Challenges

The hospice network relied heavily on in-person visits, making it difficult to scale care delivery across geographically distributed patients. Caregivers lacked real-time visibility into patient vitals and health trends, limiting proactive intervention.

Coordination between caregivers, patients, and families was fragmented, leading to communication gaps and inefficiencies in care delivery. The absence of a centralized platform made it challenging to manage virtual visits, patient updates, and documentation.

Additionally, the organization was unable to leverage RPM billing opportunities due to the lack of compliant infrastructure. Integration with existing systems and ensuring regulatory compliance, including HIPAA and FDA requirements, added to the complexity.

The client required a secure, scalable telehealth and RPM solution that could enhance patient monitoring, streamline caregiver workflows, and unlock new revenue streams.

Business Impacts / Key Results Achieved

Zymr designed and deployed a comprehensive telehealth and RPM platform tailored to hospice care workflows. The solution enabled remote patient monitoring, improved care coordination, and enhanced overall operational efficiency.

  • 92% Caregiver Adoption Across the Network
  • 33% Reduction in Hospital Readmissions
  • $4.2M Annual Reimbursement from RPM Billing Codes
  • Deployed Across 75 Locations in 16 Weeks

Strategy and Solutions

Zymr implemented an integrated telehealth and RPM ecosystem designed to support end-to-end hospice care delivery and improve patient outcomes.

  • HIPAA-Compliant Telehealth Platform
    Developed a secure video consultation platform enabling virtual visits between caregivers, patients, and families.
  • FDA-Cleared Remote Patient Monitoring (RPM)
    Enabled continuous monitoring of patient vitals with real-time tracking and trend analysis for proactive care.
  • Caregiver Coordination Tools
    Streamlined communication and collaboration among care teams to improve response times and care quality.
  • Family Engagement Portal
    Provided families with visibility into patient health status, care plans, and updates to enhance transparency.
  • Multi-Location Deployment
    Successfully rolled out the platform across 75 locations within 16 weeks, ensuring scalability and minimal disruption.
  • Revenue Enablement via RPM Billing
    Enabled compliance with RPM billing codes, unlocking significant reimbursement opportunities for the organization.
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