Our client was a regional credit union serving roughly 350,000 members across multiple U.S. states. They had recently launched an updated online and mobile banking platform to improve member experience and support digital growth. The platform is integrated with legacy core banking services, external payment gateways, and third-party identity providers. Executive leadership engaged Zymr to conduct a comprehensive penetration test and social engineering assessment before a planned public launch, aiming to validate the controls required by their major enterprise partners.
This engagement was mission-critical: the credit union needed assurance that the new digital channel would not introduce exploitable paths to funds, member data, or core banking systems—any of which could lead to severe financial loss and regulatory consequences.
The environment presented multiple, compounding risks that increased the potential impact of any breach.
These overlapping technical and human weaknesses created a high-impact attack surface. The credit union needed rapid, prioritized findings and pragmatic remediations that would close high-risk paths without delaying operations.
Zymr’s penetration testing and remediation work prevented a high-probability, high-impact fraud scenario and enabled the credit union to proceed with its digital banking launch securely. The client preserved member trust, satisfied enterprise partner security requirements, and improved its security posture from reactive to proactive.
In short, the engagement turned a costly liability into a competitive strength: secure digital services, demonstrable audit evidence, and an operational security program that supports growth rather than impeding it.
The engagement delivered immediate and measurable risk reduction and operational benefits.
The combination of targeted technical fixes, telemetry, and people-centric controls converted a high-risk launch scenario into a validated, defended production posture.
Zymr executed a blended engagement, combining external black-box testing, internal white-box testing, and controlled social-engineering exercises, followed by prioritized remediation and validation.
1. Recon & exploitation (external)
2. Internal lateral-movement testing
3. Social engineering assessment
4. Remediation roadmap & implementation
Zymr delivered a prioritized remediation plan focused on immediate risk reduction and medium-term resilience:
5. Validation & hardening
After remediation, Zymr re-ran exploitation and social tests to validate fixes. Real-time monitoring was tuned to reduce false positives and capture the specific attack patterns observed during the assessment.
The combined testing and remediation approach closed high-impact attack vectors first—authentication, token management, and segmentation—while building sustainable operational controls (patching, telemetry, training) to reduce recurrence.