Zymr developed a secure insurance claims portal combined with an automation engine that digitized end-to-end claims workflows. Embedded AI algorithms flagged suspicious claims, enabling proactive fraud detection. Digital workflows streamlined document submission, status tracking, and settlement approvals. The platform also integrated with core insurance systems to ensure smooth backend operations.
A mid-sized property and casualty (P&C) carrier operating across multiple states in the U.S. The insurer sought to modernize its claims process to improve customer experience and reduce fraud-related losses.
The client’s claims process was paper-heavy, manual, and prone to delays. Settlement times often stretched to weeks, frustrating customers. Additionally, the absence of intelligent fraud detection led to significant financial leakage.
Processing times dropped from weeks to days, customer satisfaction improved by 35%, and the client saved $2M annually in operational costs.
Zymr developed a secure insurance claims portal combined with an automation engine that digitized end-to-end claims workflows. Embedded AI algorithms flagged suspicious claims, enabling proactive fraud detection. Digital workflows streamlined document submission, status tracking, and settlement approvals. The platform also integrated with core insurance systems to ensure smooth backend operations.
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