Strategy and Solutions

Zymr implemented a comprehensive QA strategy to ensure the smooth deployment of the new claims automation module. This included rigorous end-to-end workflow testing for FNOL intake, adjuster reviews, and automated payment triggers to validate business logic and process flow. Automated regression testing was integrated into the CI/CD pipeline, significantly accelerating release readiness. We conducted performance and load testing to simulate seasonal peak claim volumes and ensure system stability under stress. Additionally, a defect management workflow was aligned with the client’s Jira-based tracking system to enable rapid issue identification and resolution.

About the Client

A mid-sized Property & Casualty (P&C) insurance carrier offering auto, home, and commercial coverage across multiple states in the U.S. The client was launching a next-gen claims automation module to streamline First Notice of Loss (FNOL) intake, adjuster approvals, and payment processing for faster settlements.

Key Outcomes

Achieved 99.8% accuracy in automated payment triggers.

Improved SLA compliance for claim processing to 98%.

Business Challenges

The client’s existing claims processing system had fragmented workflows, with manual checkpoints that caused delays and inconsistencies. FNOL submissions often required manual verification, slowing claim approvals. Regression testing cycles were lengthy, making releases infrequent. Performance bottlenecks under peak claim volumes risked SLA breaches, impacting customer satisfaction and compliance.

Business Impacts / Key Results Achieved

Post-release defects in production dropped by 80%, while regression test execution time was reduced from 5 days to 1.5 days. Claims settlement time improved by 30%, significantly enhancing policyholder experience.