Strategy and Solutions
The client was a well-established regional bank serving around 500,000 retail customers across urban and semi-urban markets. While the bank had strong trust equity and a loyal base, it faced rising pressure from neobanks and fintech apps that offered faster, more engaging digital experiences, especially for daily payments and P2P transfers. Younger customers were increasingly using third-party wallets and payment apps as their default interface, bypassing the bank’s mobile banking application.
The bank’s leadership decided to build wallet capabilities as an extension of its core relationship, not a standalone product. The goal was a secure, intuitive eWallet that supported daily transactions, improved engagement, and delivered actionable financial insights, while remaining tightly integrated with the bank’s systems and compliance requirements.
Despite strong app installs, engagement was low because the existing mobile banking experience was largely limited to basic transactions like balance checks and bill payments. Customers relied on multiple third-party apps for P2P transfers, QR merchant payments, and spending insights, fragmenting the bank’s role in daily money movement.
At the same time, the bank’s stable core systems were not designed for real-time, event-driven wallet interactions, requiring careful integration that would not disrupt existing services while still handling peak transaction volumes with full auditability. Security and regulatory expectations added complexity, including strong authentication, transaction monitoring, fraud controls, privacy compliance, and clear audit trails, all without degrading consumer-grade speed and usability.
Leadership also needed confidence that the wallet would differentiate enough to avoid adoption risk in a market already crowded with fintech alternatives.
Zymr helped the bank reclaim daily financial engagement from fintech competitors by launching a wallet that felt modern, fast, and genuinely useful while maintaining bank-grade security and auditability. The eWallet became a strategic channel for retention, engagement, and data-driven cross-sell, proving that a thoughtfully engineered wallet can evolve from a payment feature into a durable competitive differentiator for regional banks.
Zymr designed and delivered a modular, cloud-ready consumer eWallet platform integrated with the bank’s core infrastructure, built to maximize engagement while meeting bank-grade security and governance requirements.
Scalable Backend and Monitoring
Enabled horizontal scaling, centralized logging, performance dashboards, and automated incident alerts.
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