Strategy and Solutions
The client is a large health system building a population health management program to improve care coordination and reduce hospital readmissions. Care coordinators were conducting home visits and outreach calls but lacked access to real-time patient data and tools in the field. To address these challenges, the health system partnered with Zymr to build a mobile-first solution integrated with their existing Epic EHR.
Care coordinators did not have access to actionable patient data during home visits and outreach activities. Critical information such as risk scores, care gaps, and care plans was only available within the EHR, limiting effectiveness in the field.
The lack of mobility and offline access created inefficiencies, especially in areas with limited or no connectivity. Coordinators had to rely on manual notes and later re-enter data into the system, increasing the risk of errors and delays.
Care coordination workflows were fragmented, with no standardized tools for outreach communication, documentation, or tracking interventions. This impacted patient engagement and continuity of care.
The health system needed a mobile solution that could deliver real-time insights, support offline functionality, and seamlessly integrate with their Epic EHR to enable efficient, data-driven care coordination.
Zymr developed a mobile application that empowered care coordinators with real-time and offline access to critical patient data, improving care delivery and operational efficiency.
Zymr designed and implemented a mobile-first population health application tailored for care coordinators working in the field.
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