Mortgage processing times dropped from an average of 21 days to just 5, with customer onboarding reduced to under 20 minutes. The platform significantly lowered operational costs by streamlining team workflows and eliminating paper-based documentation. Borrower satisfaction scores climbed sharply, and the client saw a 35% increase in retention rates within the first year.
This Canadian-based housing finance company specializes in residential mortgages for first-time homebuyers and middle-income families. Despite their strong market presence, their mortgage process remained largely manual, resulting in long cycle times, high processing costs, and limited digital customer engagement.
Mortgage applications required multiple document submissions, manual verifications, and fragmented communication between borrowers, insurers, and underwriters. Loan processing often took weeks, frustrating customers and impacting the company’s reputation. The lack of integration with external property databases and insurers created further delays, while the internal teams struggled with outdated systems that offered no role-based access or task tracking. There was also an urgent need to improve compliance reporting and ensure all interactions were securely logged and traceable.
Zymr developed a full-service mortgage automation platform that digitized each step of the lending lifecycle, from onboarding and underwriting to servicing and closure. Built on AWS, the solution leveraged microservices to allow parallel document verification processing, fee calculations, and risk scoring. We integrated with provincial land registries and insurance providers via secure APIs, enabling faster access to property data and liability coverage confirmations. Borrowers were given real-time visibility into their application status through a modern web portal, while internal users had dashboards tailored to their specific roles-loan officers, underwriters, legal teams, and operations. Our implementation included e-signature support, automated reminders, and compliance modules to ensure smooth audits and reduce manual oversight.
Mortgage processing times dropped from an average of 21 days to just 5, with customer onboarding reduced to under 20 minutes. The platform significantly lowered operational costs by streamlining team workflows and eliminating paper-based documentation. Borrower satisfaction scores climbed sharply, and the client saw a 35% increase in retention rates within the first year.
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