Strategy and Solutions
A national insurer serving millions across life and property products relied on a decades-old policy administration system (PAS). While functional, it was slow, expensive to maintain, and lacked the digital-first capabilities customers expected.
The modernization was essential to retain policyholders in a market increasingly defined by convenience and speed.
The insurer faced mounting issues. New policies took days to issue, frustrating customers and agents. Maintaining the system consumed IT budgets and demanded niche skills. Policyholders lacked digital self-service for onboarding or claims, relying heavily on call centers. Compliance was another major challenge, with reporting and audits requiring manual effort that slowed operations and increased risk.
This combination of inefficiency, high cost, and poor customer experience limited growth in a highly competitive industry.
Policyholder onboarding time dropped by 50%, creating a frictionless digital experience. Maintenance costs were reduced by 40%, freeing IT resources for innovation. Digital portals gave customers 24/7 access to policies and claims, significantly improving satisfaction and retention.
The insurer could now deliver new products faster and with lower risk, positioning it ahead of competitors.
Zymr undertook a comprehensive PAS modernization. The legacy system was migrated to Microsoft Azure, leveraging scalability, high availability, and disaster recovery. Core modules were refactored for modularity, enabling faster product launches.
We built secure digital portals for policyholders, offering instant onboarding, document uploads, real-time policy status, and claims submissions. Automated compliance reporting and detailed audit logs reduced manual effort and improved regulatory alignment.
The result was a modernized system aligned with the insurer’s customer-first vision.
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)