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Financial Services Multi Framework Assessment

About the Client

Our client was a regional U.S. bank with a strong retail and corporate presence. Alongside traditional branch-based services, the bank was investing heavily in new digital offerings, including mobile payments, online lending, and digital account management. As these services grew, the bank found itself subject to a complex web of regulations, including Sarbanes-Oxley (SOX) for financial reporting, the Gramm-Leach-Bliley Act (GLBA) for customer data protection, and a range of state privacy laws governing how consumer data was collected, stored, and used.

The leadership recognized that managing these frameworks independently was unsustainable. Duplicate controls, overlapping reporting requirements, and fragmented governance slowed digital initiatives and increased costs. To scale securely, the bank needed an integrated compliance model that satisfied regulators while supporting business transformation.

Key Outcomes

Employee Efficiency: Compliance staff reported less fatigue during audit cycles, as redundant reporting was eliminated.
Regulator Trust: Consolidated reporting improved transparency, strengthening relationships with regulators.

Business Challenges

The bank’s compliance landscape presented several distinct hurdles:

  • Fragmented Controls

Each framework-SOX, GLBA, and state privacy laws—was managed separately by different teams. This resulted in duplicate controls. For instance, access reviews for financial systems were repeated under SOX and GLBA but tracked differently, leading to redundant audits and wasted effort.

  • Resource Drain

Compliance officers spent 60–70% of their time reconciling evidence for regulators rather than advising business leaders on risk. Audit seasons created weeks of all-hands fire drills, distracting IT and operations teams from digital banking projects.

  • Operational Risk
  • With no unified reporting mechanism, gaps emerged. Logs were retained inconsistently. Documentation existed in multiple formats across departments. In one case, a regulator flagged the absence of consolidated vendor risk assessments, despite each team maintaining its own informal checklist.
  • Pressure to Innovate

While compliance teams wrestled with governance, product leaders pushed forward with digital initiatives. Leadership feared that weak compliance integration could either delay launches or, worse, trigger fines or consent decrees that would damage the bank’s reputation.

The bank needed to reduce compliance friction, eliminate redundancy, and make compliance a partner, not a bottleneck, for digital transformation.

Business Impacts / Key Results Achieved

Zymr helped the bank replace a fragmented, reactive compliance approach with a streamlined, integrated model. By reducing cost and complexity while increasing control maturity, the bank was able to satisfy regulators, build internal efficiency, and accelerate its digital transformation agenda.

For Zymr, this engagement highlighted our ability to act not only as compliance specialists but as partners in aligning governance with business growth.

Strategy and Solutions

Zymr partnered with the bank to deliver a multi-framework compliance assessment and transformation program. Our goal was to unify fragmented controls, reduce costs, and embed compliance into the bank’s digital strategy.

Integrated Assessment

We began by cataloging every existing control mapped to SOX, GLBA, and state laws. Using a control harmonization framework, we identified overlaps and redundancies. For example:

  • Encryption controls were documented separately for SOX and GLBA, but technically identical.
  • Privacy disclosures required under state laws overlapped with GLBA confidentiality requirements. The output was a compliance matrix showing where one control could satisfy multiple regulatory obligations.

Unified Control Library

We then worked with stakeholders to consolidate overlapping controls into a centralized compliance library. This included:

  • Identity and Access Management: One standardized process for user provisioning, periodic reviews, and de-provisioning, satisfying both SOX and GLBA.
  • Logging and Monitoring: Unified standards for transaction monitoring across financial and customer data systems.
  • Vendor Risk Management: A single due diligence and ongoing monitoring process, covering requirements across all frameworks.

This library was embedded in the bank’s governance processes, ensuring consistency and eliminating duplication.

Streamlined Reporting

Zymr designed a compliance reporting framework that pulled evidence automatically from core banking systems, IAM tools, and ticketing platforms. Dashboards were built for compliance officers, giving them real-time visibility into control status. Instead of producing separate reports for each regulator, the bank could now generate tailored outputs from one central evidence repository.

Compliance-by-Design for Digital Projects

Zymr embed risk and compliance checks directly into the digital transformation lifecycle to prevent compliance from slowing innovation. For example:

  • Mobile banking features were reviewed against GLBA privacy rules at design stage.
  • Online lending workflows were validated against SOX reporting requirements before release.

This ensured that compliance was baked in, not bolted on, reducing rework and launch delays.

Training and Governance

We helped establish a compliance governance committee comprising representatives from Risk, IT, Product, and Legal. This group met monthly to oversee compliance alignment and resolve conflicts. Zymr also delivered targeted training, engineers learned how CI/CD changes are linked to SOX evidence, while risk teams were trained on using the new dashboards.

The program delivered measurable impact across cost, compliance, and business agility:

  • 23% reduction in compliance costs, achieved through control consolidation and automated evidence collection.
  • Zero findings in the next regulatory examination, a milestone for the bank.
  • Digital initiatives, including mobile payments and online lending, launched without compliance-related delays.
  • Compliance officers shifted from reactive report-building to proactive risk advisory, increasing their strategic value to leadership.

The bank transformed compliance from a resource drain into an enabler of secure digital innovation.

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