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Healthtech SaaS Company Scales Secure Multi-Tenant Provider Portal

About the Client

The client was a healthtech SaaS company delivering clinical and operational software to healthcare organizations nationwide. As its customer base grew, the company needed a modern, multi-tenant provider portal capable of supporting multiple organizations with strict isolation, high availability, and enterprise-grade security.

To scale reliably and meet customer compliance expectations, the company partnered with Zymr to design and build a new provider-facing portal.

Key Outcomes

99.98% Platform Uptime
47% Clinician Adoption Within 90 Days

Business Challenges

The existing portal was not built for multi-tenancy and required manual configuration for each new customer. Performance, availability, and compliance expectations increased as enterprise healthcare organizations came onboard. The platform needed to support rapid onboarding, maintain strict data separation, and achieve SOC 2 compliance without slowing product velocity.

Business Impacts / Key Results Achieved

Zymr helped the healthtech company evolve its portal into an enterprise-ready, compliant platform. The new architecture supported rapid customer growth, high adoption, and regulatory confidence—enabling the company to scale its SaaS offering in the healthcare market.

  • 99.98% Platform Uptime
  • 47% Clinician Adoption Within 90 Days
  • SOC 2 Type II Certification Achieved
  • Support for 28 Healthcare Organizations
  • Improved Trust with Enterprise Customers

Strategy and Solutions

Zymr delivered a cloud-native, multi-tenant provider portal designed for scale, security, and adoption.

  • Multi-Tenant Architecture Design
    Enabled secure data isolation and configuration per healthcare organization.
  • Provider-Centric UX Design
    Simplified workflows to encourage rapid clinician adoption.
  • High-Availability Infrastructure
    Designed for resilience and near-zero downtime.
  • Security and Compliance Controls
    Embedded access controls, audit logging, and encryption.
  • Operational Monitoring and Scaling
    Supported rapid onboarding without performance degradation.
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