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DPC Model Startup Launches EHR MVP and Scales to 8K Patients in 12 Months

About the Client

The client is a Direct Primary Care (DPC) startup offering a membership-based healthcare model focused on accessibility and continuous care. The organization needed a modern EHR platform to support care coordination, patient engagement, and subscription-based billing. To build and scale the platform quickly, the startup partnered with Zymr.

Key Outcomes

8K Patients Onboarded Within 12 Months
99.97% Platform Uptime Achieved

Business Challenges

The startup required an EHR system tailored to a membership-based model, which included unlimited visits and flat-fee billing—features not supported by traditional systems.

Ensuring seamless patient engagement was critical. The platform needed an intuitive patient portal and integrated telehealth capabilities for virtual care delivery.

The organization needed to launch quickly with an MVP while ensuring the platform could scale to support growing patient volumes and daily telehealth usage.

Maintaining HIPAA compliance and ensuring secure data handling added complexity to rapid development.

The startup required a scalable, secure, and user-friendly platform to support growth and deliver a high-quality patient experience.

Business Impacts / Key Results Achieved

Zymr enabled the startup to successfully launch and scale a digital-first EHR platform designed for the DPC model, driving engagement and growth.

  • 8K Patients Onboarded Within 12 Months
  • 89% Patient Engagement Score Achieved
  • 4.8-Star App Store Rating
  • 500 Daily Telehealth Visits Supported
  • 99.97% Platform Uptime Maintained
  • Zero HIPAA Incidents Reported

Strategy and Solutions

Zymr designed and developed a scalable EHR platform optimized for membership-based care delivery.

  • React Native Patient Portal
    Built a high-performance mobile application to enhance patient engagement and accessibility.
  • Membership-Based Billing System
    Implemented flat-fee billing workflows aligned with the DPC model.
  • Telehealth Integration
    Enabled secure virtual consultations for remote care delivery.
  • Scalable Cloud Infrastructure
    Designed infrastructure to support rapid growth and high usage volumes.
  • HIPAA-Compliant Architecture
    Ensured secure data handling and compliance with healthcare standards.
  • Performance Optimization
    Optimized system performance for reliability and scalability.
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